Business Coordinator – Client Relations

Job Title: Business Coordinator
Location: Mooresville, IN
Reports To: Managing Partners
Work Schedule: Monday–Friday | 9:00 AM to 3:00 PM 
Classification: Non-Exempt | Part-Time

Position Summary:

The Business Coordinator – Client Relations is responsible for managing day-to-day client communication, supporting business development initiatives, and contributing to the organization’s client retention and growth strategy. This role is essential in enhancing the client experience, managing Requests for Proposals (RFPs), and ensuring the timely execution of licensing and legal documentation in collaboration with senior leadership and external partners. 

Essential Duties and Responsibilities

The following duties are considered essential to the role. Management reserves the right to modify, add, or remove duties as necessary:

• Act as the first point of contact for client communications (calls, emails, meetings).

• Build, nurture, and retain long-term relationships with existing clients.

• Monitor local and state procurement systems for RFPs in the municipal debt collection sector.

• Prepare and coordinate accurate, timely RFP responses with management and legal teams.

• Maintain a centralized log of RFP submissions, deadlines, and responses.

• Participate in weekly business development meetings with Managing Partners to identify new opportunities.

• Serve as liaison between clients and legal counsel for new and renewed client agreements.

• Manage state-level applications and documentation for new agency licensing.

• Uphold company values in all interactions, ensuring professional and ethical conduct. 

Education & Qualifications:

Minimum Education Requirements:

• High School Diploma or equivalent required

• Bachelor’s degree in Business, Public Administration, Communications, or related field (preferred)  

Experience & Skill Requirements:

• Minimum of 4 years’ experience in sales, client relations, or business development

• At least 2 years of customer service or administrative office experience

• Strong written and verbal communication skills

• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Quickly learning and adapt to software systems (e.g., CRM, contract management tools)

• Strong organizational and multitasking abilities

• Comfortable working independently and in a team environment

• Experience in legal, government, or collections sectors preferred

• Bilingual (English/Spanish) is a plus 

Competencies:

• Client-Centric Mindset

•Attention to Detail

• Strategic Thinking

• Project Coordination

• Professional Communication

• Adaptability and Initiative

• Ethical Integrity and Confidentiality 

Working Conditions:

• Standard office setting: Some local travel may be required for client meetings.

• Must be able to sit or stand for extended periods, use standard office equipment, and lift to 25 lbs. if needed. 

Employee Benefits and Work Culture

CredStar Revenue Solutions fosters a team-focused, inclusive, and compliance-driven work environment. We offer:

• Flexible daytime schedule to support work-life balance

• A supportive and collaborative team culture

• Professional growth through ongoing legal and compliance training

• The opportunity to contribute meaningfully to municipal and public sector revenue recovery

Equal Employment Opportunity Statement

CredStar Revenue Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.